kaca21 Privacy Policy — User Data Protection
Your privacy is our priority. This policy clearly explains how kaca21 collects, uses, stores, and protects the personal information of users in Malaysia.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the kaca21 platform, we collect several categories of information to ensure our services are delivered safely and efficiently. The types of information collected are as follows:
- Account Information: Full name, email address, phone number, date of birth, and the password chosen during registration. This information is used to verify your identity and manage your account.
- Device & Browser Information: Device type, operating system, browser type, IP address, and platform usage data such as pages visited and session duration. This data helps us improve the user experience and detect suspicious activity.
- Payment Information: Transaction details in Malaysian Ringgit (RM), deposit and withdrawal records, and payment methods used such as local bank transfers or e-wallets. kaca21 does not store users' credit card information or banking passwords.
- Cookies & Tracking Data: We use cookies to enable persistent login, remember user preferences, and analyse platform usage patterns in aggregate.
- Communications: Any messages, reports, or feedback submitted to the kaca21 support team are retained for issue resolution and service improvement purposes.
2. How We Use Your Information
Information collected by kaca21 is used solely for legitimate purposes directly related to the delivery of this platform's services. The primary purposes are as follows:
- Processing account registrations and verifying user identities in accordance with compliance requirements.
- Processing RM deposit and withdrawal transactions securely and accurately.
- Sending account-related notifications, transaction activity updates, and important security information.
- Detecting and preventing fraud, money laundering, or unauthorised use of the platform.
- Improving the user experience based on usage analysis and feedback received.
- Complying with applicable legal and regulatory requirements in Malaysia.
Kaca21 will not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookies, Tracking & Data Storage
Kaca21 uses cookies — small text files stored on your device — to enhance platform functionality and usability. The cookies used include:
- Essential Cookies: Required for core platform functions such as persistent login and session management. Without these cookies, the platform cannot function properly.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Preference Cookies: Saving user settings such as language and display preferences for a more personalised experience.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Data collected via cookies is retained only for as long as necessary and is not shared with third parties for advertising purposes.
User personal information is stored on secure servers protected by industry-standard security protocols. kaca21 retains your data for as long as your account remains active and for any additional period required to meet our legal obligations.
4. Sharing Information with Third Parties
Kaca21 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where we may share information with trusted third parties, namely:
- Service Providers: Third-party companies that assist us in delivering our services, including payment processors, game providers, and technology infrastructure providers. All such parties are bound by strict confidentiality agreements.
- Legal Requirements: Where required by Malaysian law, court order, or a law enforcement agency with valid jurisdiction.
- Rights Protection: When necessary to protect the rights, property, or safety of kaca21, our users, or the general public from harm.
In all of the above circumstances, kaca21 discloses only the minimum information necessary and ensures that the receiving party is bound by an obligation to protect that information.
5. User Rights Over Personal Data
As a kaca21 user, you have the following rights regarding the personal data we hold about you:
- Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through the platform's support channels.
- Right to Rectification: If you find that information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Most information can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests will be processed within a reasonable timeframe, subject to any record retention obligations required under Malaysian law.
- Right to Object to Processing: You have the right to object to the processing of your personal data for specific purposes, such as marketing communications. You can opt out of promotional communications at any time through your account settings.
To exercise any of the rights above, please contact the kaca21 support team by email at [email protected] or through the in-platform support channels. We will endeavour to process your request within 14 business days.
6. Data Security & Changes to This Policy
Kaca21 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, loss, or misuse. These measures include:
- Data encryption in transit using industry-standard security protocols.
- Strict access controls to platform systems and databases.
- Continuous monitoring to detect unusual activity or unauthorised access attempts.
- Established security incident response procedures to address any data breaches promptly.
While we take all reasonable precautions, no security system can guarantee absolute protection. Users are also responsible for keeping their own login credentials secure.
Kaca21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws. The latest version of this policy will always be available on this page, and the effective date will be updated accordingly. Continued use of the platform after any policy changes are published constitutes your acceptance of the updated policy.
For any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]. You may also refer to FAQ us for further information, or visit About Us page to learn more about the kaca21 platform.
Have Questions About Your Privacy?
The kaca21 team is ready to assist with any queries related to data protection and privacy. Contact us or check the FAQ section for quick answers.